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Internet Support Topics

You’ve got your equipment and you’re ready to get connected to your WiFi – Here’s a quick guide to getting started and getting to know your Router.

ROUTER SETUP

WLAN, WiFi, Wireless, WPS – What’s the difference?

Running into issues with your internet speeds? Ready to upgrade to a faster speed than your property’s base package?

TEST YOUR SPEED

UPGRADE YOUR SPEED

Here’s everything you need to know about logging in, changing passwords, resetting passwords, and more.

READING YOUR LABEL

RESETTING YOUR PASSWORD

TV Support Topics

This image has an empty alt attribute; its file name is Cellphone-Wifi.jpg — We recommend using FAST’s free speed test to test how fast your Internet really is. DIRECTV STREAM requires a minimum of 25 Mbps to run without experiencing any issues with buffering.

TEST YOUR SPEED NOW

FREEZING OR BUFFERING

You’ve got your equipment and you’re ready to start watching your content – Here’s a quick guide to getting started and getting to know your Gemini.

SELF-INSTALLATION GUIDE

CHANNEL GUIDE & SEARCH

Here are links for setting up and troubleshooting your voice-activated Gemini Remote Control.

REMOTE BASICS

TROUBLESHOOTING YOUR REMOTE

Still need help? Talk to us.

Friends In All the Right Places

What Our Customers Say

“The best in the business, used them for years and will continue using Team UltraVue for all of our projects!”

– Jeff Stanbrough
President of Stanbrough Realty Company

“Efficient, get the job done right, show up on time. Would definitely recommend and use again.”

– Matt Redding,
Finance Manager at DeYarman Ford